What is PIRL?

PIRL is an interactive voice response system for builders, contractors, owners, owner’s representatives, and permit holders, to schedule, cancel, reschedule, and obtain building inspection results 24 hours a day, 7 days a week.

Learn How To Use PIRL

This page provides you with a simple and effective way to learn about our PIRL system, how it works, and gives you quick tips and information.

Access the PIRL system 24 hours a day, 7 days a week on any touch-tone phone. Call 905-475-4850 and follow the simple instructions. For a detailed overview of what the system offers, please review the links below.

Need Help?

Don’t see what you’re looking for here? Send us your questions along with your Building Permit number and construction information to kroach@markham.ca. Please note that depending on the nature and complexity of the question, kindly allow us a minimum of 48 hours to respond.

“The Customer is our Final Inspector”

PIRL (interactive voice response system) - 905-475-4850

• Main Menu Help
• Schedule an Inspection
• Schedule another Inspection on the same permit
• Schedule the same inspection & date on a different permit
• Obtain Results
• Pay Inspection Fees
• Cancel or Reschedule an Inspection
• List of Inspection Codes
• Additional Information, Printable Brochures & Flyers

After the initial greeting you will have the following list of options to choose from.

• Press 1 to schedule an inspection
• Press 2 to cancel or reschedule an Inspection
• Press 3 to get inspection results
• Press 4 to pay inspection fees
• Press (*) for system information

From the PIRL Main Menu you have the option to schedule an inspection. Please follow these automated steps in order as listed.

BEFORE YOU BEGIN: Have your permit number, your inpsection code, and a pen and paper to record your confirmation number.

1. Press 1 from Main Menu (This will take you to the Schedule Inspection option)
   
   
2. Enter your Permit Number
   (Your permit number is listed on your building permit card and drawings)
   
   
3. Enter your Inspection Code
   (The type of inspection and codes applicable to your project are listed on your building permit card)
   
   
4. Choose from a list of inspection dates
   • Press 1, 2 or 3 depending on the date you prefer, or
   • Press 8 and enter a specific date
     
     
5. Select a morning or afternoon inspection
   • Press 1 for no preference
   • Press 2 for morning, and
   • Press 3 for afternoon
     
     
6. Leave your contact name. (MANDATORY)
   
   
7. Leave your phone number
   We may need to contact you regarding your inspection
   
   
8. Once the inspection has been successfully scheduled, PIRL will repeat the scheduled date and type of inspection.

Once you have completed your selection you will have the following menu options:

• Press 1 to hear your confirmation number and hang up
  
• Press 2 to schedule another inspection on the same permit
  
• Press 3 to schedule the same inspection and date on a different permit
  
• Press 4 to schedule an inspection on a different permit
  
• Press (#) to return to the Main Menu
  
• Press 9 to repeat these options

PIRL Schedule an Inspection Flow Chart ( 185k/1p)

After you have scheduled your inspection, you will have the option to Schedule another inspection for the same permit. Please follow these steps in order as listed.

1. Press 2 from the Schedule end menu
   
   
2. Enter your Inspection Code
   (The type of inspection and codes applicable to your project are listed on your building permit card)
   
   
3. Choose from a list of inspection dates
   • Press 1, 2 or 3 depending on the date you prefer, or
   • Press 8 and enter a specific date
     
     
4. Select a morning or afternoon inspection
   • Press 1 for no preference
   • Press 2 for morning, and
   • Press 3 for afternoon
   
   
5. Once the inspection has been successfully scheduled, PIRL will repeat the scheduled date and type of inspection.

Once you have completed your selection you will have the following menu options:

• Press 1 to hear your confirmation number and hang up
  
• Press 2 to schedule another inspection on the same permit
  
• Press 3 to schedule the same inspection and date on a different permit
  
• Press 4 to schedule an inspection on a different permit
  
• Press (#) to return to the Main Menu
  
• Press 9 to repeat these options

PIRL Schedule Another Inspection on the Same Permit Flow Chart ( 182k/1p)

After you have scheduled your inspection, you will have the option to Schedule the same inspection and date for a different permit. Please follow these steps in order.

1. Press 3 from the Schedule end menu
   
   
2. Enter your Permit Number
   (Your permit number is listed on your building permit card and drawings)
   
   
3. Once the inspection has been successfully scheduled PIRL will repeat the date and type of inspection it has scheduled.

Once you have completed your selection you will have the following menu options:

• Press 1 to hear your confirmation number and hang up
  
• Press 2 to schedule another inspection on the same permit
  
• Press 3 to schedule the same inspection and date on a different permit
  
• Press 4 to schedule an inspection on a different permit
  
• Press (#) to return to the Main Menu
  
• Press 9 to repeat these options

PIRL Schedule the Same Inspection and Date on a Different Permit Flow Chart ( 185k/1p)

From the Main Menu you have the option to cancel or reschedule an inspection. Please follow these steps in order as listed.

1. Press 2 from the Main Menu
   
   
2. Enter your Permit Number
   (Your permit number is listed on your building permit card and drawings)
   
   
3. Enter your Inspection Code
   (The type of inspection and codes applicable to your project are listed on your building permit card)
   
   
4. The system will confirm the inspection type and date it is scheduled for.

Please note: You cannot cancel an inspection after 7:30 am on the day the inspection is scheduled, or a fee may be applied should the construction not be ready for inspection.

If the inspection can be cancelled you will have the following options:

• Press 1 to cancel the inspection
• Press 2 to reschedule the inspection
• Press 3 to leave the inspection scheduled

Once you have completed your selection you will have the following menu options:

• Press 1 to hear your confirmation number and hang up
  
• Press 2 to schedule another inspection on the same permit
  
• Press 3 to schedule the same inspection and date on a different permit
  
• Press 4 to schedule an inspection on a different permit
  
• Press (#) to return to the Main Menu
  
• Press 9 to repeat these options

PIRL Cancel or Reschedule an Inspection Flow Chart ( 185k/1p)

From the Main Menu you have the option to obtain results on an inspection. Please follow these steps in order as listed.

1. Press 3 from the Main Menu
   (this will take you to the Obtain Results option)
   
   
2. Enter your Permit Number
   (Your permit number is listed on your building permit card and drawings)
   
   
3. You now have 3 options:
   

• Press 1 to check results of a single inspection
  
• Press 2 to receive a fax of the inspection history on this permit
  
• Press 3 to receive inspection history via email with the address you have on file with the Town

After you have made your selection and completed the transaction you will have the following options:

• Press 1 to hear your confirmation number and hang up
  
• Press 2 to schedule another inspection on the same permit
  
• Press 3 to schedule the same inspection and date on a different permit
  
• Press 4 to schedule an inspection on a different permit
  
• Press (#) to return to the Main Menu
  
• Press 9 to repeat these options

PIRL Get Inspection Results Flow Chart ( 185k/1p)

From the Main Menu you have the option to pay inspection fees on a permit. Please follow these steps in order as listed.

1. Press 4 from the Main Menu
   (this will take you to the Pay Inspection Fees option)
   
   
2. Enter your Permit Number
   (Your permit number is listed on your building permit card and drawings)
   
   
3. You now have 3 options:
   

• Press 1 to make a payment
  
• Press 2 to exit without making a payment
  
• Press 3 to hear a description of outstanding fee charges

If option 1 - "to make a payment" is selected, the following will occur:

4. Enter your credit card number followed by the "#" key
5. Enter the expriy date
6. Enter the security code (found on the back of a Visa or MasterCard, or on the front of an AMEX)
7. Press 1 to proceed with payment

When payment has cleared a transaction number is given:

• Press 1 to receive a fax confirmation of your payment
  
• Press 2 to to continue (takes you to the Main Menu)

PIRL Flow Chart - Pay Inspection Fees ( 185k/1p)

The PIRL system is powered by Selectron Technologies. To learn more about the company please visit their website at: www.selectrontechnologies.com 

To listen to a demo of the how the PIRL works, please call 1-800-822-9988, and follow the instructions.

Related Documents

• Building Inspection Codes ( 185k/1p)
  
  
• Permit Inpsection Request Line brochure ( 506k/2p)
  
  
• Builder's Summary Record of Building Inspections ( 40k/2p)
  (Note: This document is formatted to print on 14" x 11" legal size paper)
  Chart to record inspection results for multiple permits and/or buildings

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